Frequently asked questions

Visit the Castrol campaign page, fill in your details, and verify your mobile number with the OTP sent to you to join the promotion.

Check that your mobile number is correct and click “Resend OTP.” Make sure your phone has network coverage and try again.

Each code can only be used once. Double-check that you entered it correctly and that it hasn’t been redeemed already.

Make sure the image is clear, under 5 MB, and shows the full receipt. If the upload fails, try again or use a different device or browser.

Once your submission is verified, your digital gift will be sent to your registered email or WhatsApp within 48 hours.

For assistance, use the “Contact Support” link on the campaign page or email support@castrolrewards.com.

No. Each user and mobile number can only participate once during the campaign.

Yes. All data is securely stored and processed in compliance with UAE data protection laws to ensure your privacy.